Returns and Exchanges
RETURN AND EXCHANGE POLICY
Items purchased from EASE Label may be returned for store credit. All return requests must submitted within 30 days of purchase. Each item must have the original tags attached and be unworn as well as unwashed. EASE Label will not issue any refunds on returned products.
All exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product in your order is out of stock, you will automatically be refunded for the purchase price of that item(taxes included).
All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 30 days of receiving your shipment.
Any packages arriving without an RA number written on the outside will be returned to the sender.
You will be responsible for paying postage on any returns/exchanges. If you request an exchange, we will waive the Standard Shipping fee on your new order. If your item is defective, we will issue you a return prepaid label and waive the fee on the return shipping for the new item.
Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
Store credits are issued with a code that will be emailed to your email address associated with the order.
How to Return or Exchange Your Order:
Request a return by emailing Ease.CustomerService@gmail.com. We will provide you with an authorization number and address for the return. Please note, refunds are exclusive of shipping cost. Drop off the package at the any Carrier Store, Drop Box, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to return or exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your return within 3 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.